How Can We Help?
Owned and operated by The Patio Haus, our team is ready to help with any question about your outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your doorstep.
What is your return policy?
We want you to love your new outdoor pieces. If something is not right, contact us within 30 days of delivery and our team will walk you through the return or exchange process.
Can I exchange an item for a different model or finish?
Absolutely. If you would like to swap a pergola finish, a different fire pit style, or another patio furniture set, just reach out and we will coordinate the exchange for you.
How do I choose the right pergola or furniture set for my patio?
Start by measuring your outdoor space and considering how you plan to use it, whether for dining, lounging, or entertaining. Our team can help recommend the best fit based on your patio dimensions and layout.
Do your outdoor kitchens and pizza ovens require professional installation?
Installation requirements vary by product. Some items arrive fully assembled while others benefit from professional setup. Each product listing includes specific details, and our team is happy to advise you before purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quick Responses
Our team aims to answer every email and message within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Easy Returns
Not the right fit for your patio? Our straightforward return process makes exchanges simple.
